Refund policy
Last updated October 14, 2026
We don't want money you don't want to spend. If Pro or a credit pack isn't right for you, here's how to get your money back.
Refunds within 14 days
You can get a full refund of any payment within 14 days of that payment: a monthly or yearly Pro payment, or a credit pack. Ask us at help@talkby.app, or use the link in your Paddle receipt. After 14 days, we refund a payment when we made a billing error or discontinue the service (see below), or where the law requires it.
What a refund changes
A refunded Pro payment ends Pro at once: the subscription is cancelled so it doesn't renew, your account moves to Free, and your monthly credits are capped at Free's monthly allowance. Extra credits you bought stay. A refunded credit pack takes its credits back from your extra credits, or what is left of them if you have used some.
14-day free trial
Each account can try Pro free for 14 days, once. We collect your card at checkout but don't charge it until the trial ends. Cancel any time during those 14 days and you won't be charged. If you cancel and then resume before the trial ends, the trial continues; it doesn't restart. Once the trial is used, a new subscription starts without one and is charged at checkout.
Cancel any time
You can cancel your Pro subscription at any time from your dashboard, under Manage subscription. Cancelling is separate from a refund: it stops the next renewal, and your Pro features stay active until the end of the period you have already paid for. Until then, you can turn Pro back on with Resume Pro.
Extra credits
Credit packs bought from the credits page never expire while your account is active, so you keep them if you cancel Pro and drop back to Free. Like any payment, a pack can be refunded within 14 days.
If we discontinue the service
If we permanently shut down talkby, we will give at least thirty days' notice, cancel any active subscription, and refund the unused part of the current billing period through Paddle. Apart from payments still within the 14-day window, remaining monthly credits and any unused extra credits will be forfeit with no monetary refund. Credits represent prepaid platform usage, not a cash balance. This is set out in the terms of service.
How refunds are paid
Refunds are issued by Paddle, our merchant of record, to the original payment method. They typically land in five to ten business days depending on your bank.
Abuse
We may decline a refund when an account repeatedly pays for Pro, uses it, and asks for its money back, for example subscribing, refunding and subscribing again.
How to ask
Email us from the address on your account. help@talkby.app. Please mention the date of the charge so we can find it quickly.